Network Stadium is undergoing a review of our resident involvement framework to ensure we are evolving with the external environment and best practice. This review will enable real and tangible resident involvement to generate service improvement via a robust engagement framework. Specifically, we are conducting this review for the following reasons:
Changes in Regulation
To be compliant with the Localism Act and the Home and Communities Agency’s new regulatory framework, social landlords need to establish the principles of co-regulation. Specifically this requires Network Stadium to:
• establish a resident scrutiny function into the governance structure,
• enable residents to scrutinise performance, identify areas for improvement and influence future delivery,
• ensure residents are equal members on the Complaints Review Panel,
• ensure greater resident involvement in repairs and maintenance,
• ensure resident engagement has real impact on service improvement,
• continue to deliver on the principles of local offers, (Our Promise to You)
• continue to meet the requirements of the Tenant Involvement and Empowerment Standard.
Strategic and embedded approach to resident engagement
Resident engagement is fundamental to improving the services we deliver to you. First steps have been taken through the creation of the service improvement and customer learning department, it is now essential that the resident involvement structures and learning are understood, embraced and embedded across the wider organisation.
A strategic and good practice approach to resident involvement needs to be adopted. The principles of this strategy should be about working in partnership with residents to; drive up performance and satisfaction, deliver better services, ensure enhanced accountability and provide value for money across the organisation.
As a result of this review we have a new engagement framework and new ways for you to get involved. We hope this provides you with the choice, flexibility and impact you desire. We shall be launching the new engagement framework in the first week of July 2013.
In the meantime, if you have any questions concerning the above or would like to register your interest in finding out how you can get involved please contact us at firstname.lastname@example.org or at 0300 373 3000
The document below entitled ‘The Review’ details the timeframe and work conducted as part of this review.